Webtext - Intermittent Toll-Free Outbound and SMPP Connection failures – Incident details

All systems operational

Intermittent Toll-Free Outbound and SMPP Connection failures

Resolved
Major outage
Started about 1 year agoLasted about 9 hours

Affected

Toll Free Messaging

Partial outage from 5:00 PM to 7:02 PM, Operational from 7:02 PM to 1:49 AM

SMS

Partial outage from 5:00 PM to 7:02 PM, Operational from 7:02 PM to 1:49 AM

MMS

Partial outage from 5:00 PM to 7:02 PM, Operational from 7:02 PM to 1:49 AM

Messaging API

Major outage from 5:00 PM to 7:02 PM, Operational from 7:02 PM to 1:49 AM

SMPP

Major outage from 5:00 PM to 7:02 PM, Operational from 7:02 PM to 1:49 AM

Updates
  • Resolved
    UTC
    Resolved

    We have identified faults impacting the service and have corrected them. We will work through individual customer tickets to resolve any remnants of impact.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are currently experiencing intermittent failures affecting Toll-Free Outbound calling and SMPP connections. Impacted customers may encounter periodic call failures or messaging disruptions. Our team has isolated the root cause and is actively working on implementing a fix to restore full service stability.