Webtext - Notice history

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Notice history

Sep 2025

No notices reported this month

Aug 2025

Intermittent Toll-Free Outbound and SMPP Connection failures
  • Resolved
    Resolved

    We have identified faults impacting the service and have corrected them. We will work through individual customer tickets to resolve any remnants of impact.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are currently experiencing intermittent failures affecting Toll-Free Outbound calling and SMPP connections. Impacted customers may encounter periodic call failures or messaging disruptions. Our team has isolated the root cause and is actively working on implementing a fix to restore full service stability.

Jul 2025

Toll Free Numbers failing to deliver outbound
  • Resolved
    Resolved

    This incident impacting Toll Free Outbound Message Delivery has been resolved. Any failed/pending message was kept in backlog and delivered upon service being restored.

  • Investigating
    Investigating

    We are aware of an incident currently impacting Toll Free Number message delivery and messages showing in a "Pending" delivery status. We are currently investigating this incident.

Jul 2025 to Sep 2025

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