MMS Failures to Canadian Recipients

Resolved

Operational

Started 7 months agoLasted about 3 hours

Affected

Toll Free Messaging

SMS

MMS

Updates

Resolved
June 04, 2024 at 8:32 PM
Resolved
June 04, 2024 at 8:32 PM
This incident has been resolved.
Monitoring
June 04, 2024 at 7:37 PM
Monitoring
June 04, 2024 at 7:37 PM
As of Jun 04, 2024 - 15:24 EDT, our vendor has successfully implemented a fix, and we're now monitoring for stability.

We will continue to closely monitor the situation.
Identified
June 04, 2024 at 6:56 PM
Identified
June 04, 2024 at 6:56 PM
Our provider's partner has identified the issue and is actively working to resolve it. Currently, there is no estimated time for resolution.
Investigating
June 04, 2024 at 5:10 PM
Investigating
June 04, 2024 at 5:10 PM
Our provider is currently investigating an issue causing some failed MMS deliveries to Canadian recipients. Messages are being queued and will complete delivery once the issue is resolved.

Webtext - MMS Failures to Canadian Recipients – Incident details