Webtext - Notice history

Notice history

Dec 2024

No notices reported this month

Nov 2024

No notices reported this month

Oct 2024

Webtext Service Desk Interruption
  • Resolved
    Resolved

    Working with our Service Desk vendor (JIRA), the Care Team discovered that our "Support@Webtext.com" inbox monitoring entered a degraded state on 18OCT24.

    The underlying issue has been resolved as of 2:01PM Eastern on 29OCT24. If you had submitted a new service request or responded to an existing incident via to the "Support@Webtext.com" inbox between those dates, your message was unable to trigger the necessary automation for support case generation and updates to have been received.

    Please reach out to us in the event you are still experiencing any misbehavior associated to use of the Webtext product suite or are having difficulty getting in contact with our Care Team!

Oct 2024 to Dec 2024

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