Webtext - MMS Failures to Canadian Recipients – Incident details

All systems operational

MMS Failures to Canadian Recipients

Resolved
Operational
Started 6 months agoLasted about 3 hours

Affected

Toll Free Messaging

Degraded performance from 5:10 PM to 7:37 PM, Operational from 7:37 PM to 8:32 PM

SMS

Degraded performance from 5:10 PM to 7:37 PM, Operational from 7:37 PM to 8:32 PM

MMS

Degraded performance from 5:10 PM to 7:37 PM, Operational from 7:37 PM to 8:32 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    As of Jun 04, 2024 - 15:24 EDT, our vendor has successfully implemented a fix, and we're now monitoring for stability.

    We will continue to closely monitor the situation.

  • Identified
    Identified

    Our provider's partner has identified the issue and is actively working to resolve it. Currently, there is no estimated time for resolution.

  • Investigating
    Investigating

    Our provider is currently investigating an issue causing some failed MMS deliveries to Canadian recipients. Messages are being queued and will complete delivery once the issue is resolved.